Brazilian Decree Law 1.804/80 regarding imports clearly states that all customers, according to Brazilian law, have the right to import products up to $50 USD (US dollars) without any taxation. The vast majority of our products are WELL BELOW this value, thus not generating any problems of this nature with Customs.
In some cases, the "Tax Problems" status is related to ICMS Protocol 021/2011, which requires the collection of ICMS in the destination state of the various signatory states. This tax is held by the SEFAZ (State Finance Secretariat) and will only be released after bureaucratic processes. If your product is taxed, please contact us so that we can assist you and TRY to minimize the tax charge.
If the charge is unavoidable and no other recourse can prevent its payment, it will be the responsibility of the end consumer!
We ask that you continue to monitor the delivery status through our tracking tool. When it is released, we will request priority for it. We apologize for any inconvenience caused.